Student - Community Standards Office Student Employee

Description

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

The opportunity

The Community Standards Office at Southern New Hampshire University supports our students' journey through education, personal growth, and community responsibility. We believe in a fair and consistent conduct process that respects everyone's right to due process. Our goal is to guide students in their personal and academic development, helping them navigate challenges, learn from their experiences, and become responsible, engaged members of our community.

Job Summary:
The Community Standards Office at SNHU is seeking a dedicated and responsible student worker to assist with the office's daily operations. General duties include clerical tasks such as filing, scheduling meetings, answering calls, and assisting students and staff who frequent the office. This position mainly supports the Community Standards Office, and the student worker may also be asked to assist the Campus Accessibility Office with special projects as needed. Our student employees play an essential role in helping us build community and support the office's mission to uphold university policies and promote a safe and respectful campus environment. This position provides valuable experience in raising awareness about university policies, organizing events, and developing ongoing marketing and communication strategies to educate our students about our policies.

Job Responsibilities:
• Greet visitors to the office and assist them with requests and questions
• Support staff appointments and scheduling through the use of Microsoft Outlook
• Assist with all clerical duties, including answering the telephone, transferring calls, scanning and filing documents, sorting mail, message taking, data input, copying, filing, etc.
• Schedule appointments and manage calendars for Community Standards staff.
• Organize and maintain pieces of confidential student records and files.
• Assist with large departmental projects and programs throughout the year, including Orientation, Opening Weekend, and Homecoming Weekend
• Perform other duties as assigned

Event and Program Support:
• Plan 1 -2 events per semester and coordinate educational programs and workshops related to community standards and student conduct.
• Assist with logistics for events, including reserving spaces, setting up materials, and promoting events to the campus community.
• Participate in outreach efforts to educate students about university policies and community standards.

Research and Special Projects:
• Conduct research on Community Standards and successful educational events
• Assist with developing and implementing new initiatives and projects aimed at improving the student conduct process.
• Assist in the collection and analysis of data for reports and presentations.

Expectations:
• Provide world-class customer service
• Must be self-motivated and able to work independently in difficult situations with little supervision
• Maintain a positive attitude during all shifts and be a role model for colleagues
• Arrive at all shifts on time and stay until the end of the shift
• Must be committed to creating and supporting an inclusive community
• Attend monthly staff meetings and regular check-ins with their supervisor
• Confidentiality is of utmost importance, and students are trained with this in mind

Minimum Qualifications:
• Must be a full-time enrolled student in an Undergraduate, Graduate, or English Language Learning programs at SNHU
• Must be in good conduct standing at the time of hire and throughout employment. Students with a previous conduct history will be considered on an individual basis
• Must be comfortable answering telephones, directing phone calls, and taking messages
• Effective evidence of strong oral and written communication skills, an ability to work independently
• Flexibility, creativity, maturity in judgment, and ability to work with a variety of constituents are also important in this role
• Working knowledge of concepts related to diversity, equity, and inclusion
• Work-study may be preferred

Learning Goals:
Students working in the Community Standards Office will deepen their understanding of upholding university policies through learning that takes place on the job, monthly individual staff training, and celebrations.
• Fostering a commitment to students in their personal and academic development
• Helping students navigate challenges
• Promoting a culture of integrity, accountability, and respect
• Continual Improvement: Assessing and evaluating to strive for personal and programmatic growth
• Inclusivity: Providing opportunities for the diverse needs and interests of our community
• Integrity: Operating in a manner marked by honesty and authenticity
• Teamwork: Cultivating an atmosphere of supportive interdependence

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation