Customer Service & Student Support
Student support: it’s what sets us apart as a university. It’s being a friendly voice on the other end of the phone. It’s taking the time to check in — on homework and life at home. It’s helping a first-generation student understand their tuition funding options. It’s sending a handwritten card after finding out they nailed the job interview. As part of the student support team, you’ll see the direct impact you have on students’ lives every single day.
If you want to work with students, we want to work with you.
Student support jobs
The best support in higher ed
When you join our customer service and student support staff, it’s no secret you’ll be on the phone (a lot). In this video, our team shares what makes their work feel impactful. Purposeful. Human. And that no matter your role, making a difference will be your new normal.
We're looking for...
Friendly listeners
Who never get tired of getting to know their students — as learners and as people.
Trusted guides
Who equip students with the tools they need to achieve their goals (and a push to see them through).
Proactive problem-solvers
Who know which barriers hold students back, and how to remove them before they crop up.
Tireless cheerleaders
Whose unwavering support gives students the confidence to cross the finish line.
Our people say it best
I know that I make a difference, and I know that I can transform lives.
- Nina P.
- Academic Advising
Delivering hope through education
No matter what role you step into at Southern New Hampshire University, you’ll have the opportunity to do work that matters. In every department, on every team, we share a commitment to our mission — because we believe in education’s power to truly transform lives.